Refund policy

Pursuant to the most recent EU Directive 2023/2673, the consumer has the right to cancel the contract within 14 days of the purchase date.

To exercise your right to cancel before the download begins, please use the electronic cancellation form available at the following LINK or contact us within 14 days at info@houndlume.com, specifying your order number.

Given the nature of digital products, we cannot issue any refunds once the files have been downloaded.

However, we will consider granting a refund that meets specific internal criteria (e.g., duplicate order) and will grant it at our reasonable discretion.

Please remember that your satisfaction is our goal, so we will make sure you are happy with your purchase! If the result is not what you expected, please contact us so we can help you resolve the issue.

If you have any questions, please email us at info@houndlume.com.

We’ll be happy to help!